Terms & Conditions

1. General Delivery Guidelines

By subscribing to or ordering from Aqua Himshikhar, you agree to our standard delivery protocols:

• Scheduled Delivery: Daily deliveries are executed as per the predetermined route schedule for your area within the Kathmandu Valley.
• Receiving Orders: Customers must ensure someone is available to receive the delivery or designate a secure drop-off point.
• Empty Jar Exchange: For 20L jar deliveries, an equivalent number of empty, undamaged Aqua Himshikhar jars must be provided in exchange for full jars.

2. Subscription & Flexibility

Our subscription service is designed for your convenience without locking you into rigid contracts.

• Quantity Updates: You may adjust your daily or weekly quantity requirements by notifying us via WhatsApp or phone at least 12 hours prior to your scheduled delivery.
• Pause / Resume: Subscriptions can be paused (e.g., for holidays) and resumed at any time without penalty. Please provide 24 hours' notice.

3. Quality & Product Integrity

We pride ourselves on adhering strictly to DFTQC standards.

Once the tamper-evident seal is broken by the customer, Aqua Himshikhar cannot be held liable for contamination occurring due to improper storage, dirty dispensers, or cross-contamination on the customer's premises. We highly recommend cleaning your water dispenser every 3 to 6 months.

4. Billing & Payments

Prices are subject to change with a minimum of 15 days' notice.

• Corporate and wholesale accounts operate on a pre-agreed invoicing schedule (e.g., net-15 or net-30).
• Individual residential orders are payable upon delivery via cash or digital wallet (eSewa / Khalti / Fonepay).

5. Customer Support

Priority support is available to all active subscribers. For order tracking, emergencies, or feedback, please contact us directly.

Reach out to us via our Contact Page or directly via WhatsApp.